Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@filmstripcowboy.com. If your return is accepted, we'll provide instructions on how and where to send your item.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Items sent back without first requesting a return will not be accepted.

For any return questions, contact us at info@fimstripcowboy.com.

Damages and issues
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at info@fimstripcowboy.com within 7 days of delivery. Please include your order number and photos of the item and packaging so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Sale items and gift cards are final sale, and used, worn, washed and altered items can't be returned.

Exchanges
Return the original and place a new order. 

Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, the refund will be issued to your original method of payment within 10 business days.

Please note that your bank or credit card company may require additonal time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at  info@fimstripcowboy.com